Sun Microsystems institutional knowledge was being stored in the brains of its engineers. Much knowledge was lost through personnel transfers and other related turnover. Valuable time was lost as even their own co-workers were constantly asking individuals the same questions over and over.

Stonegate developed a Knowledge Capture & Share System, making use of the first Conference Tool - a set of chat rooms for engineers, and a sleek hierarchical categorization system. New questions and answers were seamlessly added to the ever-expanding knowledge base.