Pacific Bell customer service technicians were being inundated by repetitive questions from corporate clients looking for the ideal key or PBX phone systems. Many systems were being researched for moves into new facilities. Technicians spent countless man hours researching system specifications and features of available industry solutions on behalf of the prospective customers.

Stonegate designed and implemented a competitive analysis system able to rapidly identify ideal matches for Pacific Bell's customers based on easily identified desirable features and specifications. The level of expertise required to answer corporate customer inquiries was lowered, along with speed of responsiveness. This resulted in a huge savings in valuable man hours for Pacifica Bell, and ultimately, better answers and options for the customer.